1Z0-993 Free Questions – Oracle Engagement Cloud 2018 Implementations Essentials

Oracle Engagement Cloud 2018 Implementations Essentials is the full name of 1Z0-993 exam, If you are going to take your 1Z0-993 exam, then PassQuestion will offer you 1Z0-993 Free Questions for your preparation, we have many candidates passed 1Z0-993 exam recently. If you want to get practiced before your test, then Passquestion latest 1Z0-993 Free Questions can help you pass your Oracle 1Z0-993 exam easily.

1Z0-993 Free Questions – Oracle Engagement Cloud 2018 Implementations Essentials

1. Which three statements are true about building Digital Customer Service (DCS) applications?

 
 
 
 

2. You are creating a shared SmartText entry.

Which option do you need to select to define a time period during which the entry is available to users?

 
 
 
 
 

3. Identify three considerations before starting the configuration of assignment rules to service requests.

 
 
 
 
 

4. You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:

Standard text appended:

“Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081)

Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn­[email protected] {# #SR0000003056# #}”

Which statement is true?

 
 
 
 

5. What should you do to enable Password Reset in Digital Customer Service (DCS)?

 
 
 
 

6. Which two are true characteristics about the lifecycle of a service request?

 
 
 
 
 

7. You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.

Identify two valid approaches to get this large volume of data.

 
 
 
 

8. Which statement is correct when describing the process of adding assignment rules from Service Setup?

 
 
 
 

9. A service agent can create tasks from different system areas.

Identify three modules where a service agent can create and associate tasks.

 
 
 
 
 

10. What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

 
 
 
 
 

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