500-301 Free Questions – Cisco Cloud Collaboration Solutions – PassQuestion Free Questions To Test Online

1. Which support tools option is available in the Cisco WebEx Support Center?

Monitor all sessions and agent activity at the queue and support-representative levels.

Allow recording of support sessions manually or automatically

Allow technicians to reboot and reconnect.

Set up queues with rules-based routing, by availability or skill set.

2. In which ways can your Cisco WebEx account be accessed?

WebEx productivity tool and email client plug-ins

web portal, WebEx productivity tool, and email client plugins

web portal and email client plug-ins

web portal only

3. Which statement about alternate hosts in your Cisco WebEx Personal Room is true?

You can specify only one individual as an alternate host.

Everyone within your organization are automatically alternate hosts.

Alternate host can be assigned to every within your organization or no one.

Alternate hosts cannot start a meeting from video systems or applications.

4. Which path do you take to configure the Automatic Lock feature in your Cisco WebEx Personal Room?

My WebEx > My Personal Room > Automatic Lock

My WebEx > Preferences > My Personal Room > Automatic Lock

My WebEx > Preferences > Automatic Lock

Preferences > My Personal Room > Automatic Lock

5. How many participants are included for video calling with the M3 Message and Meeting package for Cisco Spark?

6. What is the maximum wait time before your Cisco WebEx Personal room locks after the automatic lock option has been configured?

20 minutes

15 minutes

5 minutes

10 minutes

7. To which on-premises components do you gain access with a Cisco Spark Flex Plan?

Cisco Unified Communications Manager, Cisco Expressway Series, Cisco Unity Connection, Cisco Contact Center Express, and Cisco Meeting Server

Cisco Unified Communications Manager, Cisco Expressway Series, Cisco Unity Connection, Cisco Emergency Responder, and Cisco Telepresence Server

Cisco Unified Communications Manager, Cisco Expressway Series, Cisco Unity Connection, Cisco Emergency Responder, and Cisco Meeting Server

Cisco Unified Communications Manager, Cisco Expressway Series, Cisco Unity Connection, Cisco Contact Center Express, and Cisco Telepresence Server

8. Which manager tools option is available in the Cisco WebEx Support Center?

Set up queues with rules-based routing, by availability or skill set.

Provide notification when a customer is in your queue.

Send out a post-survey and notes

Allow technicians to reboot and reconnect.

9. Which factor has kept customers from turning away from contact centers in the past?

poorly designed scripts

ineffective IVR designs

speaking to a representative

automated systems

10. Which product in the Cisco Spark Flex Plan offers advanced multimodal firewall traversal for mobile and remote access to unified communications services?

Cisco Meeting Server

Cisco Unified Communications Server

Cisco Expressway Series Servers

Cisco Unified Connection Server

500-301 Free Questions – Cisco Cloud Collaboration Solutions

500-301 Free Questions – Cisco Cloud Collaboration Solutions

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