500-440 Practice Test Questions – Designing Cisco Unified Contact Center Enterprise

The Designing Cisco Unified Contact Center Enterprise (UCCED) exam (500-440) is a 75 minute 65-75 question assessment that tests a candidate’s knowledge of design considerations and guidelines for deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.

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500-440 Practice Test Questions – Designing Cisco Unified Contact Center Enterprise

1. Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)

 
 
 
 
 
 

2. Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

 
 
 
 
 
 

3. Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

 
 
 
 
 
 

4. In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)

 
 
 
 
 
 
 
 

5. In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)

 
 
 
 
 
 

6. Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

 
 
 
 
 
 

7. The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging.

Which three options are those messages? (Choose three.)

 
 
 
 
 
 

8. Which three components are required in a Cisco Unified CVP VXML “standalone” server deployment model? (Choose three.)

 
 
 
 
 
 
 

9. Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

 
 
 
 

10. Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

 
 
 
 

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