600-460 Free Questions – Implementing and Supporting Cisco Unified Contact Center Enterprise

600-460 exam tests a candidate’s knowledge of installing and deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of the Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network. Skills assessed include install, setup, configure, and troubleshoot the solution.

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600-460 Free Questions – Implementing and Supporting Cisco Unified Contact Center Enterprise

1. You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?


2. Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?


3. Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?


4. In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to-peer synchronization?


5. Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?


6. In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?


7. In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?


8. What is the semantic meaning of the RouterCallKeyDay variable?


9. Which two things can cause the “Send to VRU” to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)


10. In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)


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