7492X Practice Test Questions – Avaya Aura Call Center Elite Support Exam

1. The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number.

Which two commands would provide information to isolate the problem? (Choose two.)

2. Which three statements are true about virtual routing? (Choose three.)

3. Best Services Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location.

Which statement about agent adjustments for the considered location step is true?

4. In a multi-site Best Services Routing (BSR) configuration, what is the purpose of the Status Poll vector?

5. In which document can the events table be found?

6. Refer to the exhibit.

The reply-bestvector command is applied to which BSR VDN/Vector?

7. What are the three consideration requirements for the deployment of Network Call Deflection? (Choose three.)

8. To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura® Elite Call Center? (Choose two.)

9. The Status Poll VDN does not respond to a consider locationvector command.

Which three reasons are causing this problem? (Choose three.)

10. What must be administered in the route-pattern for a multi-site Best Services Routing (BSR) application?

11. A customer reports that they have an active alarm. The alarm is from the Media Director and reads “Device Monitor Failure”.

What should you advise the customer to do?

12. While configuring a vector using the Best Services Routing (BSR) feature, the Installer was not able to use the consider location command.

What is causing this problem?

13. What property of the SET command makes the command unique when dealing with variables?

14. In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)

15. Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?

16. Refer to the exhibit.

What are three reasons for turning on “Net Redir” = y? (Choose three.)

17. Refer to the exhibit.

You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.

What would cause calls to interflow to Denver?

18. How can an installer identify if a customer has the Call Center Elite package?

19. Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura® Call Center Elite Multichannel in a virtual environment?

20. A customer wants to use the TTrace application on their desktop to monitor remote servers.

Is this possible?

21. A customer reports that they received the message ‘Tserver Link Up’.

What should you advise them to do?

22. Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

23. The Status Poll VDN does not respond to a consider location vector command.

Which three reasons are causing this problem? (Choose three.)

24. A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.

Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

25. Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?

26. What are the three requirements for Best Services Routing (BSR) polling over IP without the B-channel signaling-group? (Choose three.)

27. When deploying a virtual environment, you should configure the applications in a specific order.

Which option provides the best order to verify the virtual environment?

28. Installing WebLM requires that steps should be performed in a particular order.

Which order should you use to install and configure WebLM on your Call Center Elite Multichannel Server?

29. A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).

Which command in the vector would invoke NCR when using LAI?

30. Which three commands can be used with Network Call Deflection? (Choose three.)

31. Given the following conditions:

✑ In the Business Advance configuration ✑ During agent surplus conditions

✑ WHEN agents are available

✑ The agent selection method is PAD

When a call arrives, how will the Communication Manager interpret the highest priority calls?

32. Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

33. In a multi-site BSR configuration, with 2 remote location site BSR Application form?

34. Which three statements are true about virtual routing? (Choose three.)

35. In which document can the events table be found?

36. The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number.

Which two commands would provide information to isolate the problem? (Choose two.)

37. Which three statements are true about virtual routing? (Choose three.)

38. Best Services Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location.

Which statement about agent adjustments for the considered location step is true?

39. In a multi-site Best Services Routing (BSR) configuration, what is the purpose of the Status Poll vector?

40. In which document can the events table be found?

41. Refer to the exhibit.

The reply-bestvector command is applied to which BSR VDN/Vector?

42. What are the three consideration requirements for the deployment of Network Call Deflection? (Choose three.)

43. To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura® Elite Call Center? (Choose two.)

44. The Status Poll VDN does not respond to a consider locationvector command.

Which three reasons are causing this problem? (Choose three.)

45. What must be administered in the route-pattern for a multi-site Best Services Routing (BSR) application?

46. To enable a Best Services Routing (BSR) Tie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent, skill, or location to select, which two administration forms need to be administered? (Choose two.)

47. What are two call vectoring command failures for “adjunct routing”? (Choose two.)

48. A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is answered at a different site.

Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion? (Choose two.)

49. In administering multi-site Best Services Routing (BSR), what are the two configurations that are associated VDN configurations? (Choose two.)

50. While configuring a vector using the Best Services Routing (BSR) feature, the installer was not able to use the consider location command.

What is causing this problem?