7492X Practice Test Questions – Avaya Aura Call Center Elite Support Exam

The Avaya Aura® Call Center Elite Support Exam (7492X)is a requirement to earn the ACSS – Avaya Aura® Call Center Elite credential. This exam has 52 questions and the minimum passing score is 68% (35 of 65 correct). The candidate has 90 minutes to complete this exam.

Avaya 7492X exam is an important part of Avaya certification and PassQuestion has the latest 7492X Practice Test Questions to prepare you for this test.PassQuestion 7492X Practice Test Questions provides you an easy online solution to your Avaya 7492X exam Preparation. With PassQuestion 7492X Practice Test Questions,you will find it easy to pass your 7492X exam.PassQuestion guarantees that you will be easily able to succeed in your 7492X Certification Exam.

7492X Practice Test Questions – Avaya Aura Call Center Elite Support Exam

1. The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number.

Which two commands would provide information to isolate the problem? (Choose two.)

 
 
 
 

2. Which three statements are true about virtual routing? (Choose three.)

 
 
 
 
 

3. Best Services Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location.

Which statement about agent adjustments for the considered location step is true?

 
 
 
 

4. In a multi-site Best Services Routing (BSR) configuration, what is the purpose of the Status Poll vector?

 
 
 
 

5. In which document can the events table be found?

 
 
 
 

6. Refer to the exhibit.

The reply-bestvector command is applied to which BSR VDN/Vector?

 
 
 
 

7. What are the three consideration requirements for the deployment of Network Call Deflection? (Choose three.)

 
 
 
 
 

8. To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura® Elite Call Center? (Choose two.)

 
 
 
 

9. The Status Poll VDN does not respond to a consider locationvector command.

Which three reasons are causing this problem? (Choose three.)

 
 
 
 
 

10. What must be administered in the route-pattern for a multi-site Best Services Routing (BSR) application?

 
 
 
 

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