7765X Free Questions – Avaya Workforce Optimization Select Implementation and Support Exam

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7765X Free Questions – Avaya Workforce Optimization Select Implementation and Support Exam

1. What are three ways to assign eLearning courses/quizzes? (Choose three.)

 
 
 
 
 

2. What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)

 
 
 
 

3. In Employee Manager, which Bulk Action is not possible?

 
 
 
 

4. When an Interaction is Flagged for QA, where can the QA Analyst see this interaction?

 
 
 
 
 

5. In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)

 
 
 
 

6. What does the Desktop Monitor application support?

 
 
 
 

7. Which action can Auto Assign elearning courses/quizzes?

 
 
 
 

8. For an Avaya Workforce Optimization Select deployment, in which two places can you view the license and modules that were purchased? (Choose two.)

 
 
 
 

9. What are three ways to configure a common set of recording rules for few or all the employees? (Choose three.)

 
 
 
 
 

10. In Avaya Workforce Optimization Select System Administration, which three levels of configurations are supported? (Choose three.)

 
 
 
 
 

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