Cisco Renewals Manager 700-805 Practice Test Questions

The Cisco Renewals Manager exam (CRM 700-805) is a 60-minute assessment for a Cisco partner’s Renewals Managers to demonstrate their knowledge of the Customer Experience (CX) concepts and tools covered in the RM curriculum learning map. Those achieving a passing score on this exam will have met one of the requirements for Cisco Partners seeking a Specialization in Customer Experience.

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Cisco Renewals Manager 700-805 Practice Test Questions

1. Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?

 validate the customer’s business needs

 focus on benefits

 lock in revenue streams through co-termination

 explore up sell opportunities

2. What support should an RM take from the CSM?

 Communicate new greenfield opportunities.

 Communicate value and the impact of Cisco solutions.

 Book customer-service briefings.

 Oversee the closure of contracts.

3. Which licensing model is the most complex for a customer to manage?

 Managed service agreement

 Subscription

 Enterprise agreement

 A La Carte

4. Which licensing model represents the highest value?

 Transactional

 Subscription

 Pay as you go

 Enterprise Agreements

5. Who do Renewals Managers (RMs) work with?

 RMs work with account managers to drive ongoing revenue risk assessments and plays.

 RMs work with pre-sales engineers and build customer solutions.

 RMs work by themselves to develop a high level view customer requirements and objectives.

 RMs work with service delivery teams and monitor engagements.

6. Which critical task must be performed during the Qualification phase?

 validate customer inventory

 develop a Success Plan

 quote delivery

 Renewal Plan development

7. What is the future state goal of licensing at Cisco?

 Smart License

 Standby License

 Classic PAK

 Right to use

8. How does Cisco define Business Critical Services?

 subscription-based services covering the lifecycle of a technology

 Pay-as-you-go, services covering business-critical functions

 hardware replacement

 Pay-as-you-go, technology-based services

9. Which two actions can a partner or customer perform within CCW-R? (Choose two.)

 set up billing

 download hardware, software and services datasheets

 change Customer Address

 view and manage their contracts

 order new services

10. How does Cisco define AT R?

 Contracts/subscriptions that are available to renew.

 ATR is the sum of RR and iARR, minus the attrition rate.

 Any customer agreement where attrition has been an issue.

 Contracts/subscriptions that have attrition terms revoked.

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