Download 2021 Real Genesys GCP-GC-REP Exam Questions

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1. Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?


2. Rayan, as the supervisor, noticed some issues in the interactions handled by the agents.

He exported the Agent Metrics report for detailed statistics to troubleshoot the issue.

Identify the areas that would help him in resolving the problems. (Choose four.)


3. What will happen if too many reports run at the same time?


4. Select the available templates for adding widgets to a performance dashboard. (Choose four.)


5. The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for.


6. Which of the following reports are aggregated daily? (Choose two.)


7. How can we monitor the real-time statistics for all queues?


8. How is an Incoming Call represented in reports?


9. Which definition matches the performance view for Dashboard?


10. Which of the following statements are true? (Choose three.)


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