Genesys Cloud Certified Professional – Implementation GCP-GC-IMP Exam Questions

1. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

2. Where can you find people in your organization and add external contacts to the organization?

3. How many categories of routing are there in a Call Route under the Call Routing page?

4. You can add more than one outbound route to the contact center.

5. Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

6. Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

7. Where do you configure the Auto Invite setting to send email invites automatically when users are added?

8. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat.

What else must happen next for the video chat to work?

9. You want each group to have a place where they can upload, organize, and share documents and files.

Which setting would you click to configure this behavior?

10. What is the maximum file size that a user can upload into Genesys Cloud Documents?

11. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

12. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

13. How many types of Genesys Cloud Contact Center Licenses are available?

14. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn’t. You want John to be able to use the features and functions of Genesys Cloud.

What can you do to provide Jonn with his login credentials? (Choose two.)

15. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)