ITILFND_V4 Free Questions – ITIL 4 Foundation

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ITILFND_V4 Free Questions – ITIL 4 Foundation

1. Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

 
 
 
 

2. Which practice has a purpose that includes ensuring that risks have been properly assessed?

 
 
 
 

3. When should a full risk assessment and authorization be carried out for a standard change?

 
 
 
 

4. Which statement about emergency changes is CORRECT?

 
 
 
 

5. Which practice coordinates the classification, ownership and communication of service requests and incidents?

 
 
 
 

6. What is warranty?

 
 
 
 

7. Which is part of service provision?

 
 
 
 

8. Which statement about a ‘continual improvement register’ is CORRECT?

 
 
 
 

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