PR000370 Practice Test Questions – ServiceNow Certified System Administrator – PassQuestion Free Questions To Test Online

1. A Service Catalog may include which of the following components?

Order Guides, Exchange Rates, Calendars

Order Guides, Catalog Items, and Interceptors

Catalog Items, Asset Contracts, Task Surveys

Record Producers, Order Guides, and Catalog Items

2. Which one of the following statements applies to a set of fields when they are coalesced during an import?

If a match is found using the coalesce fields, the existing record is updated with the information being imported

If a match is not found using the coalesce fields, the system does not create a Transform Map

If a match is found using the coalesce fields, the system creates a new record

If a match is not found using the coalesce fields, the existing record is updated with the information being imported

3. As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

A metric is a report gauge used on homepages to display real-time data

A metric is a time measurement used to report the effectiveness of workflows and SLAs

A metric is used to measure and evaluate the effectiveness of IT service management processes

A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.

4. The display sequence is controlled in a Service Catalog Item using which of the following?

The Default Value field in the Catalog Item form

The Sequence field in the Catalog Item form

The Order field in the Variable form

The Choice field in the Variable form

5. Reports can be created from which different places in the platform? (Choose two.)

List column heading

Metrics module

Statistics module

View / Run module

6. Knowledge Base Search results can be sorted by which of the following? (Choose three.)

Most recent update

Popularity

Relevancy

Manager assignment

Number of views

7. What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

RITM (Number)>REQ (Number)>PROCUREMENT (Number)

REQ (Number)>RITM (Number)>PROCUREMENT (Number)

REQ (Number)>RITM (Number)>TASK (Number)

FULFILLMENT (Number)>RITM (Number)>TASK (Number)

8. Which term refers to application menus and modules which you may want to access quickly and often?

Breadcrumb

Favorite

Tag

Bookmark

9. What is generated from the Service Catalog once a user places an order for an item or service?

A change request

An Order Guide

A request

An SLA

10. From the User menu, which actions can a user select? (Choose three.)

Send Notifications

Log Out ServiceNow

Elevate Roles

Impersonate Users

Order from Service Catalog

Approve Records

PR000370 Practice Test Questions – ServiceNow Certified System Administrator

ServiceNow CSA PR000370 Practice Test Questions – ServiceNow Certified System Administrator

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