ServiceNow CIS-CSM Exam Questions – Specialist – Customer Service Management Exam

ServiceNow CIS-CSM exam is a rare examination opportunity to improve yourself and it is very valuable in the IT field. There are many IT professionals to participate in this exam. Passing ServiceNow CIS-CSM exam can improve your IT skills. Our Passcert provide you ServiceNow CIS-CSM Exam Questions. PassQuestion professional IT team will provide you with the latest ServiceNow CIS-CSM Exam Questions to help you realize their dreams earlier. PassQuestion has the best quality and the latest ServiceNow CIS-CSM Exam Questions and they can help you pass Specialist – Customer Service Management Exam successfully.

ServiceNow CIS-CSM Exam Questions – Specialist – Customer Service Management Exam

1. Agents and managers cannot create knowledge articles from Community questions.

 
 

2. Information about a customer’s service contract is found in Knowledge.

 
 

3. From what places in SN can an agent create a case? (Choose three.)

 
 
 
 

4. What are the conditions that matching rules are based on? (Choose two.)

 
 
 
 

5. Matching rules enhance assignment capability by ____________________.

 
 
 
 

6. Special Handling Notes can apply to which one of the following based on specific attributes?

 
 
 
 

7. Predictive Intelligence improves Case management by:

 
 
 
 

8. Which of the following is a condition for matching rules?

 
 
 
 

9. What do blue circles in the timeline of a case form represent?

 
 
 
 

10. Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

 
 
 
 

PR000370 Practice Test Questions - ServiceNow Certified System Administrator

Leave a Reply

Your email address will not be published. Required fields are marked *