ServiceNow CIS-HR Exam Questions – Certified Implementation Specialist-Human Resources

The ServiceNow Certified Implementation Specialist – Human Resources certification demonstrates that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Human Resources suite of applications.

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ServiceNow CIS-HR Exam Questions – Certified Implementation Specialist-Human Resources

1. An HR Admin without the System Admin role can do what? (Choose three.)

Grant roles to users or groups

Modify the HR Administration > Properties

Reset user passwords

Create HR Criteria

Configure business rules

Add users to groups

2. After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?

The Admin must elevate their role to security_admin to add members to HR groups.

The Admin follows the same process as with any group membership change.

The Admin can no longer add members to HR groups.

The Admin must impersonate an HR Admin to add members to HR groups.

3. In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)

Document Template

Upload File

HR Service Template

User Criteria

HR Template

HR Profiles

HR Criteria

4. If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

Add the Delegated Developer role to your User record

From the User dropdown in the banner, elevate your role to security_admin

Manually add the security_admin role to your User record

Nothing would need to be done

5. What type of information does the HR Profile contain?

Personal employee data

Group membership and role information

User login and department information

A user’s password

6. How many User Criteria Records may be applied to a single KB or KB Article?

Only two

Only three

Unlimited

Only one

7. In the base ServiceNow instance, how are User Criteria used?

To control which users can access the HR Case application

To control what a user sees in the information and suggested reading widgets

To control read and write access to Knowledge bases and articles

To control which users can access the HR Service Portal

8. Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?

Both are required.

Only HR Profile table is required in HR.

Neither are required.

Only the User table is required in HR.

9. In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

Matching Rules

Client Rules

ACLs

Escalation Rules

10. What role is required, at a minimum, to view confidential HR Profile data?

HR Admin [sn_hr_core.admin]

HR Basic [sn_hr_core.basic]

LE Admin [sn_hr_le.admin]

HR Manager [sn_hr_core.manager]

11. An HR Admin without the System Admin role can do what? (Choose three.)

Grant roles to users or groups

Modify the HR Administration > Properties

Reset user passwords

Create HR Criteria

Configure business rules

Add users to groups

12. After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?

The Admin must elevate their role to security_admin to add members to HR groups.

The Admin follows the same process as with any group membership change.

The Admin can no longer add members to HR groups.

The Admin must impersonate an HR Admin to add members to HR groups.

13. In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)

Document Template

Upload File

HR Service Template

User Criteria

HR Template

HR Profiles

HR Criteria

14. If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

Add the Delegated Developer role to your User record

From the User dropdown in the banner, elevate your role to security_admin

Manually add the security_admin role to your User record

Nothing would need to be done

15. What type of information does the HR Profile contain?

Personal employee data

Group membership and role information

User login and department information

A user’s password

16. How many User Criteria Records may be applied to a single KB or KB Article?

Only two

Only three

Unlimited

Only one

17. In the base ServiceNow instance, how are User Criteria used?

To control which users can access the HR Case application

To control what a user sees in the information and suggested reading widgets

To control read and write access to Knowledge bases and articles

To control which users can access the HR Service Portal

18. Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?

Both are required.

Only HR Profile table is required in H

Neither are required.

Only the User table is required in H

19. In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

Matching Rules

Client Rules

ACLs

Escalation Rules

20. What role is required, at a minimum, to view confidential HR Profile data?

HR Admin [sn_hr_core.admin]

HR Basic [sn_hr_core.basic]

LE Admin [sn_hr_le.admin]

HR Manager [sn_hr_core.manager]

21. What types of HR Document templates may be created in ServiceNow? (Choose two.)

Document Templates

Word document templates

PDF document templates

Text document templates

22. What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)

This ensures that HR has control over further HR configurations.

The HR Admin role should remain a part of the system Admin role.

This ensures that confidential HR data is only accessible to users with an HR role.

It is not necessary because the system Admin always has access to all HR data.

23. What does ServiceNow now call the HR application?

HRDS – HR Deliver Service

HRSM – HR Service Management

HRMS – HR Management System

HRSD – HR Service Delivery

24. What defines an employee’s access to the HR Service Portal /Employee Service Center?

Group membership

User Criteria

HR Criteria

Client Roles

25. What kind of records do HR Requests create?

HR Incidents

HR Files

HR Problems

HR Cases

26. In the HR Guided Setup Module, why are some tasks locked in the Task view?

They require an elevated role to access.

They are deprecated tasks that should not be completed.

They require other tasks to be completed first.

They require a plugin to be activated first.

27. Which of the following are examples of HR application scopes? (Choose four.)

Human Resources: COE

Human Resources: Core

Human Resources: Knowledge

Human Resources: Integrations

Human Resources: Lifecycle Events

Human Resources: Global

Human Resources: Service Portal

28. How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?

All employees will see the same information

Client roles automatically limit what is visible to employees

Using User Criteria

Using HR Criteria

29. If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?

the activity must be manually closed by the HR professional

the Lifecycle Event will be canceled

the activity must be manually closed by the Subject person

the activity will be skipped

30. The ServiceNow SIM methodology is based around what generic methodologies?

Waterfall and Rapid Application Development (RAD)

Agile and Waterfall

Prince

Scrum and XP

ServiceNow CIS-HR Exam Questions – Certified Implementation Specialist-Human Resources

ServiceNow CIS-HR Exam Questions – Certified Implementation Specialist-Human Resources

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